Refund policy

• 14-day withdrawal window — customers have 14 days from delivery of the last item to request a return or cancellation
• Return-after-notice timing — customers must send back goods within 14 days of notifying you
• Refund timing — when they can expect their refund after you receive the return
• Return shipping responsibility — who pays for return shipping
• Standard outbound shipping refund — you must refund the standard delivery cost (not premium shipping upgrades)
• Exemptions — any product categories excluded from the right of withdrawal